Frequently asked questions
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Booking
How do I book a car?
Choose your dates and location on the home page, then a car and any extras. You get instant confirmation by email — no prepayment needed.
Can I change or cancel my booking?
Yes. Free cancellation is possible up to 48 hours before pickup under “My bookings”. Contact us to change dates.
Do I need an account?
No. You can book as a guest, but with an account you see all bookings in one place and can cancel them yourself.
Driver requirements
Which documents do I need?
A valid driving licence (held for at least 1 year), an ID document and a credit card in the driver's name for the deposit.
Is there an age limit?
Economy cars from 19, most cars 21+, sports and luxury cars 25+. The required age is shown on every car page.
Can I add a second driver?
Yes, an additional driver costs €25 per rental. They must meet the same age and licence requirements.
Price & payment
When do I pay?
You pay by card at pickup. No prepayment is taken online.
What is the security deposit?
The deposit is held on your card at pickup and released after the return. The amount depends on the car and is shown on its page.
What is included in the price?
Comprehensive and third-party insurance, 24/7 roadside assistance, seasonal tyres and VAT. Most cars have unlimited mileage.
On the road
Can I drive to other countries?
Yes, with the “Cross-border travel” extra (€30) you can drive to Latvia, Lithuania and Finland. One-way rentals to Riga are also possible.
How do I charge an EV?
EVs are handed over at least 90% charged. Teslas can use Superchargers; charging is billed at cost.
What if the car breaks down?
Call 24/7 roadside assistance. With Premium roadside assistance we bring a replacement car within 2 hours.
Write to us
Didn't find your answer? Write or call — we are available 24/7.